Privacy Policy

Privacy Policy

Effective Date: January 2021

At Crestfield Credit Union, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, access our website, or interact with us in any other way.

1. Information We Collect

We collect various types of personal and non-personal information, including but not limited to:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and financial details.
• Account Information: Account balances, transaction history, loan details, and payment information.
• Usage Data: Information about how you use our website, including IP addresses, browser types, and device information.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience and analyze usage patterns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage your account and services
• To process transactions and payments
• To communicate with you about your account, products, and services
• To improve our website and services
• To comply with legal and regulatory requirements
• To send promotional materials, if you have opted-in to receive them

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who help us deliver services, such as payment processors or customer service providers.
• Legal Compliance: We may disclose your information if required by law or to comply with legal processes such as subpoenas, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, and you will be notified of such changes.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access, correct, or update your personal information
• Request the deletion of your personal information, subject to legal or contractual obligations
• Opt-out of marketing communications at any time
• Object to the processing of your personal data in certain circumstances

To exercise these rights, please contact us using the contact details below.

6. Third-Party Websites

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Crestfield Credit Union does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated Privacy Policy on our website with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:
Crestfield Credit Union

+1(862) 414-3393
info@crestfieldcu.com

1434 New Road
Northfield, NJ 08225
United States.